FREQUENTLY ASKED QUESTIONS

Pets are residents, too! We allow two furry friends per home.

There is a refundable pet deposit of $500 per pet.The monthly pet rent is $40 per pet for cats and $80 per pet for dogs.

No! Big or small, we welcome most dogs at Palazzo East. Breed restrictions do apply - see the next question for more information.

Our pet-friendly community welcomes most breeds of dogs. However, because certain dogs do not thrive in a community environment, we cannot accommodate the following breeds, dogs resembling these breeds, or mixes of these breeds: Akita, American Staffordshire Terrier, Bull Terrier, Chow, Doberman, German Shepherd, Husky, Pit Bull, Presa Canario, Rottweiler, Belgian Malinois, and Wolf Hybrid. We also cannot accommodate exotic pets, such as snakes, rabbits, pigs, ferrets, monkeys, venomous or otherwise poisonous animals. Please ask the leasing team for more details.

Our community is a breath of fresh air. With every lease agreement comes a commitment to absolutely no smoking of any kind anywhere on the property, so you and your lungs can thrive.

We offer various parking options to best meet your needs. 

Parking Options and Rates:

Garage: Starts at $75

Garage Premier: Starts at $100

Garage Tandem: Starts at $115  

Garage Tandem Premier: Starts at $130

EV: Starts at $100

EV Tandem: Starts at $130

Please note that additional charges may apply for parking upgrades and/or additional vehicles.

Ask the leasing team for details.

Your gear is important to us! We offer various sized storage lockers. 

Storage available: $125-350

We offer select lease terms of up to 24 months. Please reach out to the leasing team for details. Price range is based on lease length and specific move-in date.

For your convenience, the best way to make all rent and utility payments is via Automatic Clearing House (ACH) debit. This is the easiest, no-hassle way to ensure your rent is paid on time. We also offer the ability to pay with Visa, MasterCard, Discover, American Express, MoneyGram, or personal check and money order for a fee.

We are smoke-free and proud of it!  Smoking is prohibited in your apartment home, your building and all common areas. This includes all community grounds and vehicles on community grounds. Enjoy the fresh air!

Security deposits are collected at the time of application and refunded depending on the circumstance. However, through our deposit-free program, AIRpass qualified renters have the option of foregoing a traditional deposit in lieu of smaller monthly fee. More information can be found at www.Depositfreeliving.com and through our on-site leasing team.

Liability coverage is required to live at our community, and we have options for you. You are pre-approved and can easily enroll in coverage through our preferred provider during your leasing process. For additional quotes from Assurant, please visit www.assurantrenters.com or call 877.826.8203.

If you are active military and receive PCS or deployment orders, we'll be glad to release you from your lease. All we need is proper written notice and supporting documentation in accordance with the Servicemembers Civil Relief Act (and, if applicable, its state law counterpart).

You can move into another Air community without breaking your lease! We offer coast-to-coast transfers to another Air community. Security deposit and other fees may apply - ask for details.

If a new roommate moves in, he or she must fill out an application and qualify.

If a roommate moves out, the remaining leaseholder will need to re-qualify.

We do not allow subletting or short-term renting of apartments. This includes, without limitation, rentals arranged on third-party sites such as Airbnb.com, VRBO.com, or other similar sites.

Each person 18 or older who will be living in the apartment home will need to fill out an application. You may be asked for documentation of your income, identity, or other supplementary information after the application is submitted.

In general, income must average 3 times the monthly rent for prospective residents; however, those requirements may differ depending on source of income.

We gladly accept guarantors. Must have an average income of 5x the monthly rent.

Anyone over the age of 18 that will be living in the apartment home and guarantors (co-signers).

Two people per bedroom plus one additional. 

We screen for criminal background consistent with applicable law, and applicants may be disqualified based on history after a holistic review. 

We screen for previous evictions consistent with applicable law. We also consider a range of factors as permissible under applicable law, including negative payment history, past or current bad debts, liens, bankruptcies, or judgments.  Depending on individual circumstances, an applicant may be disqualified. Employment verification may also be performed. We adhere to the Fair Credit Reporting Act (FCRA) and other applicable law.

We do business in accordance with the Federal Fair Housing Law as well as all state and local laws. All applications and renewals are considered without discrimination on the basis of any class protected by applicable laws, including but not limited to source of income.

All you need is your photo ID and a mask, please!

We do business in accordance with all applicable laws, including the federal Fair Housing Act and its state and local counterparts.  Please contact the leasing office with additional questions.

We want to do everything we can to make you feel right at home! We’re standing by to answer any questions and ease any concerns you have.

 

 

Reach out to your Community Leadership Team.

We’re always excited to hear from potential new team members! You can explore all open positions at www.AIRCommunities.com.